Reviews and awards
Your three-star superior comfort hotel with tradition and charm
German hotel classification
Hikeable Germany
Our company was able to pass the classification with 3 stars superior already in 1997 and since then masters the ever increasing requirements, which are continuously reviewed by the umbrella organization Dehoga. In March 2026 the PARKHOTEL was evaluated for the 11th time and is entitled to keep the 3 stars superior until February 2029. As a guest, you can therefore be sure of the services of a very good 3-star hotel with us.
With this certificate, the German Hiking Association sets nationwide standards for hiking hosts. The only nationwide widespread and tested certificate for hiking-friendly hosts.
The PARKHOTEL Helene first received the coveted rating as a quality host back in 2006 and was able to successfully confirm it in 2009, 2012, 2014, 2017, 2020, 2022 and 2025. Located directly on the Vogtland Panorama Weg®, our hotel is very popular with hikers, whether they are traveling in a group or individually. The validity of the certificate is three years.
Customer Alliance Certificate
Customer Alliance is an independent evaluation service for companies that provides assistance in obtaining authentic customer feedback. This finds expression in the review certificate and ensures trust between the companies and you – the customer.
How does the review process work?
Our questionnaire is sent to all customers. Therefore, every single review you can see here is submitted by a real customer without the possibility of manipulating it. Only customers who have actually interacted with the company can leave reviews.
What is the Customer Satisfaction Index?
The Customer Satisfaction Index provides you with an average score based on all customer reviews. So, it shows you how satisfied customers are with a company. 100% is the maximum score that can be achieved.
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